Terms & conditions

About Us

Tarpaflex is a family owned business and has been successfully supplying poly tarps for over 20 years.

Tarpaflex has gained a wealth of experience in the marketing of polyethylene tarps, canvas tarps, flame retardant tarps as well as canopies and shelters. We hope to use this expertise to supply our customers nationwide

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment

We accept Visa, Mastercard, American Express and Discover. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling

All items purchased on our website will be shipped via UPS or Fedex. At checkout, UPS Ground will be the default shipping method. On some occasions the shopping cart will not calculate a shipping rate due to the product being over 150lbs in weight which is the maximum weight for both UPS and FedEx.

For larger canopy sizes, eg. any canopy larger then 12'x12' will be sent out using standard UPS LTL Freight. Please note : All canopies are sent out on Standard Shipping Only. Please allow upto 10 business days for your canopy to arrive.

The amount you are charged for shipping will depend on the weight of your order. Please note the shipping rates charged do not necessarily represent UPS published rates and may include handling charges levied by Tarps, Portable Garages, Poly Tarps, Canopies, Party

Should you give wrong address information or want to change a address, this will result in a miss routed package which will incure a $12.00 re delivery fee.

Should you for any reason need to cancel an order after it has been placed on the internet please call us immediately so that you do not incur any charges

Delivery Schedule

We will endeavor to ship out all our Tarp orders when possible within 24/48 business hours. Furthermore as we are located next door to our local UPS depot we will always try to be accommodating to our customers who want to arrange an Express delivery. Tarpaflex is located in the attractive town of Naples in South West Florida.

We will endeavor to answer all customer emails within the same day 9am-5pm(EST) .Should you have any questions please email sales@tarpaflex.com or tel: 239 643 0877. Tarpaflex does not sell our customer database to any other organisation and all your information is held secure.

Upon order approval, Tarpaflex will ship to any valid street address within the 48 contiguous United States via UPS Ground.

Currently Tarpaflex cannot accept orders to APO or FPO addresses, or destinations outside of the United States and Puerto Rico via our web site. We can accept deliveries to a PO Box address however, this will be carried out by USPS which will result in longer shipping times

All orders are processed between 9 a.m and 5:30 p.m EST Monday - Friday.

Your Tarp order will be shipped within 1-2 business days however most orders get shipped out on the day of ordering, if purchased before 3 p.m EST.

Your Canopy Order will be shipped within 2-3 business days but can be upto 3-4 days dueing our busy times.
Please Note : Standard Shipping is only available
Please allow upto 10 business days for you canopy to arrive.

All orders placed over weekends and national holidays are processed next business day.

UPS / FedEx Shipping Times once Shipped

Next Day Air - 1 Business Day
2nd Day Air - 2 Business Days
3 Day Select - 3 Business Days
Ground - Upto 7 Business Days
Standard Shipping - Upto 10 Business Days

The amount of time an order is in transit from the time it leaves the Tarpaflex warehouse to the time it reaches a customer will depend on the location of the dispatching depot. Our main depot is in Florida, but also have warehouses in California and Pennsylvania.

Back Orders

If your item is out of stock, we will contact you via telephone or email. You will always be emailed with the option to cancel your order. We can also put your order on back order

Tax Charges

Florida residents pay 6% tax, all orders shipped outside of Florida are exempt from paying tax

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We hope you to be completely satisfied with your purchase. However, if you are not satisfied with an item which has been purchased from us, you may return the item within 14 calender days from the date of order for a refund of the purchase price, less shipping & handling fees furthermore a 20% re stocking charge will be made.

All returns must be returned in a new and unused condition together with any relevant paperwork. When we mention new and unused this means in original poly bag and not subject to scratches, blemishes or trace of usage. Providing you return meets the above criteria a refund will be made back to your credit card or any other payment method.

DISCLAIMER: 'The Goods' (excluding canvas) are waterproof AT TIME OF PURCHASE ONLY, Tarpaflex Us Llc WILL NOT BE HELD LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. TARPAFLEX US LLC, WILL NOT HAVE OTHER OR GREATER LIABILITY FOR DEFECTS IN THE TARP.
Furthermore: Dimensions and sizes vary slightly. All tarpaulins sizes are approximate and are cut sizes. Cut size is a term for the size of the sheet before it is made into a tarpaulin.

Tarpaflex Canvas tarps are made from proofed cotton canvas and although durable, breathable and long lasting they are made from a natural material which after a period of time is biodegradable. Our Canvas tarps are supplied with brass grommets and are used to secure the tarp. They should never be pulled very tight with rope or a ratchet, if this happens the tarp will tear. Tarpaflex will therefore not be held responsible for any damage to the tarp by stressing the product in such manner. We recommend the use of elasticated ball bungees to secure our canvas tarps
Please also note: Due to the nature of the material being a natural cotton canvas, it may shrink in direct heat source

All our tarpaulins and accessories are guaranteed free from defects at the time of purchase. In the event of a product being faulty, please inform us immediately or within 14 calender days after reciving the product. We require a email photograph of the defect. Upon receipt and providing we are satisfied that it is a manufacturing defect we will arrange a replacement. This warranty is only applicable if the product is new and unused and is in its original packaging. Our warranty does not include usage due to wind, storms, hurricanes, snow, fire or act of nature. We strongly advise proper installation of your cover, we will NOT accept responsibility for pulled grommets as a result of product wear & tear or misuse, we strongly advise not to put an excessive amount of pressure on grommets, as this may cause damage to your tarp. Furthermore the warranty does not include damage due to misuse or improper installation. Faulty items that need returning to us and have been agreed with a Tarpaflex sales associate will be picked up at our expense and replaced. Any item that has been purchase in error or due to a change of mind by the customer can be sent back for a full credit less shipping and a 20% restocking charge. The returned freight is the responsibility of the customer. Any items that need a credit due to a purchasing error or change of mind must be returned within 14 days of the original order.

Our address for any returns is:

Tarpaflex US LLC,
4424 Corporate Square,
Ste B,
Naples,
Florida, 34104

Reaching Us

If you need to reach us, please email us on sales@tarpaflex.com alternatively, you can call 239-643-0877

Opening Hours are Monday - Friday 9am - 5pm EST

Our Contact details:
Tarpaflex US LLC
4424 Corporate Sq
Ste B, Naples
Florida
34104
USA

Privacy Policy

Tarpaflex Us LLC Website Privacy Statement

This document was last updated on March 31, 2009, 8:41 am.

1. Acknowledgement and acceptance of terms

Tarpaflex Us LLC is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing Tarpaflex Us LLC / www.tarpaflex.com you acknowledge and fully understand Tarpaflex Us LLC’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

2. Participating Merchant Policies

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Tarpaflex Us LLC services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

3. Information We Collect and How We Use It

Tarpaflex Us LLC collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.

Web Server Logs.

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

· Your Internet protocol address.

· The kind of browser or computer you use.

· Number of links you click within the site.

· State or country from which you accessed the site.

· Date and time of your visit.

· Name of your Internet service provider.

· Web page you linked to our site from.

· Pages you viewed on the site.

b. Use of Cookies

Tarpaflex Us LLC may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality..

Tarpaflex Us LLC reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into Tarpaflex Us LLC.com a site that relies on third-party cookies).

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

Personal Information Users

Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

To fulfill your service requests for services.

To protect ourselves from liability,

To respond to legal process or comply with law, or

In connection with a merger, acquisition, or liquidation of the company.

4. Use of Web Beacons or GIF files

Tarpaflex Us LLC / www.tarpaflex.com Web pages may contain electronic images known as Web beacons - sometimes also called single-pixel gifs - that allow Tarpaflex Us LLC to count users who have visited those pages and to deliver co-branded services. Tarpaflex Us LLC may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. Tarpaflex Us LLC prohibits Web beacons from being used to collect or access your personal information.

5. Accessing Web Account Information

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support attendant --sales@tarpaflex.com.

6. Changes to this Statement

Tarpaflex Us LLC has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

7. Contacting Us

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please Contact Us or send your comments to :

Tarpaflex Us LLC
Attention: Privacy Statement Personal
4760 Enterprise Ave,
Unit #402,
Naples,Florida,
34104,USA

Tarpaflex Us LLC will use commercially reasonable efforts to promptly respond and resolve any problem or question

Returns Policy

We hope you to be completely satisfied with your purchase. However, if you are not satisfied with an item which has been purchased from us, you may return the item within 14 calender days from the date of order for a refund of the purchase price, less shipping & handling fees furthermore a 20% re stocking charge will be made.

All returns must be returned in a new and unused condition together with any relevant paperwork. When we mention new and unused this means in original poly bag and not subject to scratches, blemishes or trace of usage. Providing you return meets the above criteria a refund will be made back to your credit card or any other payment method.

All our tarpaulins and accessories are guaranteed free from defects at the time of purchase. In the event of a product being faulty, please inform us immediately or within 14 calender days after reciving the product. We require a email photograph of the defect. Upon receipt and providing we are satisfied that it is a manufacturing defect we will arrange a replacement. This warranty is only applicable if the product is new and unused and is in its original packaging. Our warranty does not include usage due to wind, storms, hurricanes, snow, fire or act of nature. Furthermore the warranty does not include damage due to misuse or improper installation. Faulty items that need returning to us and have been agreed with a Tarpaflex sales associate will be picked up at our expense and replaced. Any item that has been purchase in error or due to a change of mind by the customer can be sent back for a full credit less shipping and a 20% restocking charge. The returned freight is the responsibility of the customer. Any items that need a credit due to a purchasing error or change of mind must be returned within 14 days of the original order.

Our address for any returns is:

Tarpaflex US LLC,
4424 corporate square,
Ste B,
Naples,
Florida, 34104