Tarp & Canopy Delivery Times
All orders are processed between 9 a.m and 5:30 p.m EST Monday - Friday.
Your Tarp order will be shipped within 1-2 business days however most orders get shipped out on the day of ordering, if purchased before 3 p.m EST.
Your Canopy Order will be shipped within 2-3 business days but can be up to 3-4 days during our busy times.
Please Note : Standard Shipping is only available
Please allow up to 10 business days for you canopy to arrive.
All orders placed over weekends and national holidays are processed next business day.
UPS / FedEx Shipping Times once Shipped
- Next Day Air - 1 Business Day
- 2nd Day Air - 2 Business Days
- 3 Day Select - 3 Business Days
- Ground - Upto 7 Business Days
- Standard Shipping - Upto 10 Business Days
The amount of time an order is in transit from the time it leaves the Tarpaflex warehouse to the time it reaches a customer will depend on the location of the dispatching depot. Our main depot is in Florida, but also have warehouses in California and Pennsylvania. |
Shipping Methods
All items purchased on our website will be shipped via UPS or Fedex. At checkout, UPS Ground will be the default shipping method. On some occasions the shopping cart will not calculate a shipping rate due to the product being over 150lbs in weight which is the maximum weight for both UPS and FedEx.
For larger canopy sizes, eg. any canopy larger then 12'x12' will be sent out using standard UPS LTL Freight. Please note : All canopies are sent out on Standard Shipping Only Please allow upto 10 business days for your canopy to arrive.
The amount you are charged for shipping will depend on the weight of your order. Please note the shipping rates charged do not necessarily represent UPS published rates and may include handling charges levied by Tarps, Portable Garages, Poly Tarps, Canopies, Party Tents.
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Fast Shipping & Service Area
We will endeavor to ship out all our Tarp orders when possible within 24/48 business hours. Furthermore as we are located next door to our local UPS depot we will always try to be accommodating to our customers who want to arrange an Express delivery. Tarpaflex is located in the attractive town of Naples in South West Florida.
We will endeavor to answer all customer emails within the same day 9am-5pm(EST) .Should you have any questions please email sales@tarpaflex.com or tel: 239 643 0877. Tarpaflex does not sell our customer database to any other organisation and all your information is held secure.
Upon order approval, Tarpaflex will ship to any valid street address within the 48 contiguous United States via UPS Ground.
Currently Tarpaflex cannot accept orders to APO or FPO addresses, or destinations outside of the United States and Puerto Rico via our web site. We can accept deliveries to a PO Box address however, this will be carried out by USPS which will result in longer shipping times. |
State Tax & Cancellations
Florida residents pay 6% tax, all orders shipped outside of Florida are exempt from paying tax. Should you give wrong address information or want to change a address, this will result in a miss routed package which will incure a $12.00 re delivery fee.
Should you for any reason need to cancel an order after it has been placed on the internet please call us immediately on 239 643 0877 so that you do not incur any charges. |
Tarpaflex Warranty & Returns Procedure
We hope you to be completely satisfied with your purchase. However, if you are not satisfied with an item which has been purchased from us, you may return the item within 14 calender days from the date of order for a refund of the purchase price, less shipping & handling fees furthermore a 20% re stocking charge will be made.
All returns must be returned in a new and unused condition together with any relevant paperwork. When we mention new and unused this means in original poly bag and not subject to scratches, blemishes or trace of usage. Providing you return meets the above criteria a refund will be made back to your credit card or any other payment method.
All our tarpaulins and accessories are guaranteed free from defects at the time of purchase. In the event of a product being faulty, please inform us immediately or within 14 calender days after reciving the product. We require a email photograph of the defect. Upon receipt and providing we are satisfied that it is a manufacturing defect we will arrange a replacement. This warranty is only applicable if the product is new and unused and is in its original packaging. Our warranty does not include usage due to wind, storms, hurricanes, snow, fire or act of nature. We strongly advise proper installation of your cover, we will NOT accept responsibility for pulled grommets as a result of product wear & tear or misuse, we strongly advise not to put an excessive amount of pressure on grommets, as this may cause damage to your tarp. Furthermore the warranty does not include damage due to misuse or improper installation. Faulty items that need returning to us and have been agreed with a Tarpaflex sales associate will be picked up at our expense and replaced. Any item that has been purchase in error or due to a change of mind by the customer can be sent back for a full credit less shipping and a 20% restocking charge. The returned freight is the responsibility of the customer. Any items that need a credit due to a purchasing error or change of mind must be returned within 14 days of the original order.
Our address for any returns is:
Tarpaflex US LLC,
4424 Corporate Square,
Naples,
Florida, 34104 |
239-643-0877
