Tarpaflex Shipping Rates, Times and General Info
DOMESTIC SHIPPING TIMES AND CHARGES (Lower 48 States Only)
Shipping times and prices below are applicable to the lower 48 States only. We welcome all orders from Alaska, Hawaii and Puerto Rico, however shipping charges do apply to all orders regardless of the order value. Please see the relevant section below for shipping times and prices for these three states
EXPEDITED SHIPPING (Lower 48 States Only)
If you need your order urgently and Ground Shipping just isnt going to cut it, we will happily quote you for an expedited service via FedEx. We are pleased to offer the following services:
SHIPPING TIMES AND CHARGES TO ALASKA, HAWAII AND PUERTO RICO
If you need a tarp, we are happy to supply. All orders to AK, HI and PR do unfortunately attract a shipping charge. We process all orders with you in mind and so only offer the lowest priced shipping services on an order value basis; regretfully we cannot expedite orders to you, sorry!
SHIPPING TO CANADA
To our Canadian friends, we regret that we cannot ship to Canada. Sorry!
PO BOX ADDRESSES
We use FedEx for all of our deliveries. Because of this, we cannot ship to PO BOX addresses. Please provide a full US street address on your order to avoid any processing delays. If your order is submitted with a PO BOX delivery address, we will hold the order until we can obtain a valid street address.
APO & FPO ADDRESSES
Our military deserves all of our support and we will endeavour to ship out your order via USPS, however, due to the size and weight of some of our products we are restricted as to what we can send. In the event that your order cannot be processed, we will contact you via email confirming the cancellation.
STATE SALES TAX
All orders shipping within the State of North Carolina will be charged 6.75% Sales Tax. All other shipping destinations are exempt.
CHANGE OF SHIPPING ADDRESS
Please ensure when you place your order that you provide the correct shipping address. If you need to change the address, you must contact us immediately. In the event that your order has already been shipped, you will be charged a reroute charge of $12.00. This isn't something we like to do, however it is a charge that we incur from FedEx and so we have to pass this charge on.
If you have placed an order in error, or you have simply changed your mind and you wish to cancel your order, we urge you to contact us immediately. We pride ourselves on our speedy handling time and most orders are shipped with 2 business days. If you wish to cancel your order and it has already been shipped out, you will be charged a 15% restocking fee to cover any charges that have been incurred. This fee will be deducted from the refund due.
30 DAY LIMITED WARRANTY
All of our products are guaranteed to be free from defects at the time of purchase. In the event that you receive your order with a fault or defect, Tarpaflex US LTD will issue a store credit or replace the defective tarp if we are notified within thirty (30) days from the purchase date. After this time, you assume responsibility of the item and any flaws.
We hope you will be happy with your purchase. However, should you change your mind or have made a purchasing error, you may return the goods to us within 14 days of the purchase date for a refund of the merchandise. A 15% restocking fee will be levied and deducted from the total refund due.