Tarpaflex Shipping Rates, Times and General Info
DOMESTIC SHIPPING TIMES AND CHARGES (Lower 48 States Only)
Shipping times and prices below are applicable to the lower 48 States only. We welcome all orders from Alaska, Hawaii and Puerto Rico, however shipping charges do apply to all orders regardless of the order value. Please see the relevant section below for shipping times and prices for these three states
FedEx Ground/FedEx Home Delivery (2-8 business days) FREE on orders over $49.00
FedEx Ground/FedEx Home Delivery (2-8 business days) $9.99 on all orders under $49.00
We gladly accept large orders that require LTL or Frieght Shipment. Please contact us at 1-844-643-0877 for Freight Quotes
All domestic ground orders are processed within 2 business days (Monday-Friday). Please inspect your order as soon as you receive it. Any damages or defects must be notified within 30 days from the purchase date. After this time, you assume responsibility of the item and any flaws. Please review our 30 day warranty policy detailed below for our full terms and conditions.
EXPEDITED SHIPPING (Lower 48 States Only)
If you need your order urgently and Ground Shipping just isnt going to cut it, we will happily quote you for an expedited service via FedEx. We are pleased to offer the following services:
- FedEx Standard Overnight (1 business day)
- FedEx 2 Day (2 business days)
- FedEx 3 Day (3 business days)
Please call our sales office on 1-844-643-0877 for your expedited quote. To ensure your order ships the same day and arrives within the allotted time, please ensure your expedited order is placed before 12pm EST Monday-Friday. Although we will do our utmost to fulfil your order after this time, it is not always possible for us to schedule a late collection and therefore, your order may be dispatched on the next business day.
SHIPPING TIMES AND CHARGES TO ALASKA, HAWAII AND PUERTO RICO\n
If you need a tarp, we are happy to supply. All orders to AK, HI and PR do unfortunately attract a shipping charge. We process all orders with you in mind and so only offer the lowest priced shipping services on an order value basis; regretfully we cannot expedite orders to you, sorry!
Order Value Shipping Method Shipping Cost
$0.01 - $100 ECONOMY SHIPPING (5-20 business days) $45.00
$100.01 - $250 ECONOMY SHIPPING (5-20 business days) $65.00
$250.01 - $500 ECONOMY SHIPPING (5-20 business days) $125.00**
$500.01 - $1000 ECONOMY SHIPPING (5-20 business days) $250.00**
** If, for some reason, your order is oversized, we may contact you via email with a shipping quote that differs from the charges you see during the checkout. We will never ship your order until we have your approval of the new shipping cost and you can reserve your right to cancel if you wish.
Please inspect your order as soon as you receive it. Any damages or defects must be notified within 30 days from the purchase date. After this time, you assume responsibility of the item and any flaws. Please review our 30 day warranty policy detailed below for our full terms and conditions.
SHIPPING TO CANADA
To our Canadian friends, we regret that we cannot ship to Canada. Sorry!
PO BOX ADDRESSES
We use FedEx for all of our deliveries. Because of this, we cannot ship to PO BOX addresses. Please provide a full US street address on your order to avoid any processing delays. If your order is submitted with a PO BOX delivery address, we will hold the order until we can obtain a valid street address.
APO & FPO ADDRESSES
Our military deserves all of our support and we will endeavour to ship out your order via USPS, however, due to the size and weight of some of our products we are restricted as to what we can send. In the event that your order cannot be processed, we will contact you via email confirming the cancellation.
STATE SALES TAX
All orders shipping within the State of North Carolina will be charged 6.75% Sales Tax. All other shipping destinations are exempt.
CHANGE OF SHIPPING ADDRESS
Please ensure when you place your order that you provide the correct shipping address. If you need to change the address, you must contact us immediately. In the event that your order has already been shipped, you will be charged a reroute charge of $12.00. This isn't something we like to do, however it is a charge that we incur from FedEx and so we have to pass this charge on.
If you have placed an order in error, or you have simply changed your mind and you wish to cancel your order, we urge you to contact us immediately. We pride ourselves on our speedy handling time and most orders are shipped with 2 business days. If you wish to cancel your order and it has already been shipped out, you will be charged a 15% restocking fee to cover any charges that have been incurred. This fee will be deducted from the refund due.
30 DAY LIMITED WARRANTY
All of our products are guaranteed to be free from defects at the time of purchase. In the event that you receive your order with a fault or defect, Tarpaflex US LTD will issue a store credit or replace the defective tarp if we are notified within thirty (30) days from the purchase date. After this time, you assume responsibility of the item and any flaws.
This limited warranty is applicable only if defective in workmanship or materials. It does not cover damage due to improper installation, product misuse, wear & tear, wind, rain, snow, ice, fire or any other Act of God.
A picture of the product defect will be required via email prior to arranging the agreed resolution.
The above resolutions of a replacement tarp or store credit are the only remedies applicable. Refunds are not offered on defective goods.
Tarps which are received and have loose or missing grommets will be remedied with a pack of replacement snap 'n' tap grommets. Discretionary tarp replacements may be provided in extreme cases.
Tarpaflex US LTD makes no claims as to the life expectancy of a product, nor does it make any claims as to the suitability of a product for a particular purpose. The only warranty offered by Tarpaflex US LTD is the 30 day limited warranty detailed herein.
We hope you will be happy with your purchase. However, should you change your mind or have made a purchasing error, you may return the goods to us within 14 days of the purchase date for a refund of the merchandise. A 15% restocking fee will be levied and deducted from the total refund due.
The returned goods must be brand new, unused and in their original packaging. All items will be inspected upon receipt to our warehouse and any items that are returned in a used or soiled condition will be shipped back to you and a refund will not be applied.
The return shipping charge is the responsibility of the buyer and any original shipping charges will not be refunded.
Please include a copy of your order details with the return package and send it to:
Tarpaflex US LTD Returns Dept.
1730 FIVE POINTS LANE
FUQUAY VARINA, NC 27526